Frequently Asked Questions

About Ontra

• Who is Ontra?
  Ontra is the leader in AI-powered solutions for private markets firms.

• What does Ontra do?
  Ontra automates critical private market workflows across the fund lifecycle. Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management.

• Who does Ontra serve?
  Ontra serves the world's largest, most sophisticated private market firms, including General Partners (GPs), Limited Partners (LPs), investment banks, corporate law firms, and advisors.

Security, Privacy, and Trust

• Our documents are highly confidential. Is your system secure?
  Yes. Ontra’s platform is secure, with encryption at rest/in transit, U.S. hosting, fault tolerance, redundant backups, a professional security team, regular penetration testing, ISO 27001/SOC 1/SOC 2 data centers, malicious file detection, and two-step verification with full disk encryption. Visit our Trust Center for more information.

• How have Ontra’s data security practices earned the trust of the world’s leading private market firms?
  Ontra follows industry best practices throughout our infrastructure and applications, including SOC 2 Type 2 compliance, ISO 27001:2022 certification, role-based access controls, SSO, multifactor authentication, data scanning, and monitoring. Ontra also enters into a data processing agreement with its customers to support GDPR and CCPA compliance. Visit our Trust Center for more information.

• Will my data be used to train AI models or otherwise be made available to other Ontra customers?
  No, your data is not used to train third-party LLMs and will never be shared with other customers.

• Will third-party LLMs keep my data and documents that you share with them?
  Third-party LLMs within the Ontra platform do not keep your data or documents. Ontra's enterprise agreements with AI model providers leveraged within the platform require zero data retention. Within an Ontra application, any data provided to third-party LLMs is processed solely to deliver services and deleted afterwards to protect sensitive information.

• What is Ontra’s human-in-the-loop solution?
  Ontra believes in complementing AI technology with human intelligence in what we call a human-in-the-loop (HITL) solution. Ontra’s internal subject matter experts, as well as its network of experienced legal professionals help maintain high-quality output, so that our customers can deploy Ontra’s AI confidently.

• How does Ontra support safe and responsible development of its AI products?
  Ontra supports safe and responsible development of its AI products by maintaining zero-trust access control, investing heavily in the governance of prompts, establishing security measures to prevent prompt injection attacks, and actively managing hallucination risk through a combination of output validation and human-in-the-loop controls.

Our Solutions

• What makes Ontra's technology platform different?
  Ontra’s technology platform is different because it uses AI-powered data extraction and document processing to transform complex legal documents into actionable intelligence. Ontra’s platform transforms negotiation, compliance, and governance workflows for private market firms across a broad suite of solutions, unlocking efficiency, reliability, and speed across the investment and fund lifecycle. Visit the Ontra platform page to learn more.

• How does Ontra structure data locked in documents?
  Ontra structures data locked in documents using AI-powered extraction and processing to convert complex documents into structured, actionable intelligence, enabling quick answers to nuanced questions and confident, data-driven decisions, while automating private markets workflows. Visit the Ontra AI page to learn more.

• How does the Ontra platform use AI to help with contract negotiations?
  The Ontra platform uses AI to accelerate and standardize contract negotiations. Contract Automation and Accord analyze clauses, suggest markups with Markup Builder, and summarize key contract terms so teams can quickly search and benchmark against past agreements. Visit the Contract Automation or Accord page to learn more.

• What kind of compliance workflows can be managed and automated using Ontra's AI-powered platform?
  Ontra’s AI-powered platform can manage and automate compliance workflows such as tracking obligations, creating a digital compendium of provisions, maintaining an Obligation Dashboard, and running a modern MFN election process to help firms manage risk and meet commitments. Visit our Insight for Funds or Insight for Credit to learn more.

• How can the platform help streamline the DDQ (Due Diligence Questionnaire) process for investor requests?
  The Ontra platform streamlines the DDQ process by creating a Digital Knowledge Base from precedent material, providing a DDQ Dashboard to track requests, and using AI-Powered Responses to recognize and reuse similar answers or generate new ones for approval. Visit the DDQ page to learn more.

• What features does Ontra's governance solution offer to help manage entity data and ensure compliance?
  Ontra’s governance solution, Atlas, offers AI-driven entity management, workflow automation, a Digital Entity Directory, and instant structure chart generation. These features keep entity data accurate, automate compliance tasks, and reduce manual workload. Visit the Atlas page to learn more.

• Can the platform help with managing and tracking obligations in side letters, limited partnership agreements (LPAs), and credit agreements?
  Yes. The Ontra platform helps manage and track obligations in side letters, LPAs, and credit agreements through its Obligation Dashboard and Tasks feature, which centralize deadlines, obligations, and compliance tracking. Visit our Insight for Funds or Insight for Credit to learn more.

• Our company has offices around the globe and receives documents in multiple languages and time zones. Can Ontra manage this?
  Yes. Ontra’s network of legal professionals operates locally in over 50 countries across North America, Europe, South America, and Asia-Pacific, with fluency in English and local market languages.

• Our business team is very demanding and we sometimes need documents reviewed same-day or even immediately. Can Ontra manage this?
  Yes. Ontra offers expedited review services for documents requiring same-day or immediate turnaround.

• What is reverse KYC and how does Ontra simplify it?
  Reverse KYC is the process of organizations providing their business and financial information to a third party to fulfill that party’s Know Your Customer (KYC) requirements. Ontra’s KYC is a fully outsourced compliance solution designed to help fund managers drive quality, efficiency, and consistency when responding to third party KYC requests. Learn more on our Reverse KYC page.

• How does outsourcing reverse KYC to Ontra help fund managers scale flexibly and control costs?
  With KYC, fund managers can entrust their end-to-end process to a deeply experienced team at Ontra that manages requests from initiation to clearance. This flexible team acts as an extension of a firm’s staff, operating from a pre-agreed playbook and knowledge base of precedent data that drives response standardization and minimizes escalations. With predictable per-request pricing and scalable support, Ontra helps accelerate clearance while allowing internal teams to stay focused on high-value initiatives. Learn more on our Reverse KYC page.

Pricing & Packaging

• What pricing plans does Ontra offer?
  Ontra.ai offers pricing and packaging plans that vary by solution, each providing different levels of features and support. Visit our Pricing page for detailed plan information.

Ontra Legal Network

• Will I have a consistent team of lawyers managing my documents?
  Yes. Ontra staffs a consistent team of legal professionals for each client to build trusted expertise in your business and develop long-term working relationships. Most teams continue supporting clients for multiple years.

• What is the lawyer selection process like? What input will I have in selecting who works with my team?
  Ontra’s selection process gives you full discretion to review and approve all legal professionals who will work with your team. Your Customer Success Manager will recommend legal professionals based on your company’s needs, services required, and cultural fit.

• Who are the lawyers on Ontra’s platform?
  The lawyers on Ontra’s platform include top boutique law firms and solo practitioners with deep expertise in specific contract types. Many having graduated from top law schools, having Big Law backgrounds, and completing Ontra’s rigorous vetting process.